FAQS

What methods of payment do you accept?

We accept all major credit cards and paypal through our online store. In our physical locations we accept cash as well. (Sorry, no C.O.D. for online shipping.)

Where do your meats come from?

Our meats are sourced from small family farms in Vermont and New England. 

Is your meat organic?

No, our meat is not organic. Certified organic products must comply with strict regulations set in place by the USDA. These guidelines coincide with animal husbandry practices that meet criteria for an organic certification given by the USDA. These practices are often costly for the producer to set in place and maintain. The term organic does not specifically enforce humane treatment of animals. This is why consumers should also be aware of other terminology that the USDA sets in place which directly define how animals are raised and processed. These terms include all natural, free range, pasture raised, no antibiotics, no hormones and certified humane. All of our products meet one or more of these terminology criteria. 

Is your beef grass-fed?

Our free range, all natural cattle are grass fed/grain finished and sourced from New England and East Coast family farms that are committed to raising cattle under strict humane conditions. These family farms value animal welfare which is why the cattle are "never-ever" fed animal by-products, are fed a vegetarian diet, and are never given antibiotics, growth hormones or steroids.  

I don't see what I am looking for. What should I do?

Sometimes, in different areas of the world or countries cuts have different names. Take NY Strip Steak for example, this can also be called a Club Steak, a Kansas City Steak, or a Boneless Strip Steak. If you don't see what you are looking for please call us at 802-362-1000 it is possible we may just call it something different. We are always happy to help. 

Can I request something custom?

Of course! We always do what we can to accommodate any special requests or custom orders. Please call us at 802-362-1000.

Should I freeze my meat when I receive it?

Fresh meats always have the best flavor and texture. The meat, if kept in its original packaging, should last up to a week in the refrigerator. If you should find that you cannot use something within that time frame and you must freeze please leave the item in the original vacuum sealed packaging we ship to you. 

I froze my meat. How should I thaw it?

The best way to thaw your meat is in your refrigerator. However, this can take a while; if you need to use you meat faster we suggest placing your package in a container and running potable cold water continuously over it until thawed. 

There is a problem with my order. What should I do?

Customer satisfaction is our number one concern. While rare, if there is a problem with your order please call us at 802-362-100 and we will do whatever we can to fix the issue. 

The vacuum sealed packaging on one or more of my items is damaged. What should I do?

As long as the meat is still cool to the touch the product should still be safe to eat. However, if a gel pack has broken and your vacuum seal has broken please discard the meat and call us. 802-362-1000. 

When I received my meat it was brown in color. What should I do?

Brown coloration is normal when meat is under vacuum sealed conditions and not exposed to any oxygen. Once, your package is opened the red color should return to the meat within 10-15 minutes.

When I opened my vacuum sealed meat there was a peculiar odor. Is this normal?

Sometimes when opening meat that has been inside vacuum sealed packaging it could result in a peculiar "musky" odor upon opening. This is a result of wet aging. As long as there is no peculiar coloration to the meat it should be safe to eat and the odor should go away within a few minutes. 

Where can I buy your products?

The Vermont Butcher Shop is a retail driven full service butcher shop. You can only buy our products from us. We do not use distributors and we do not sell to restaurants or food service operations. You can either purchase our products from our online butcher shop or direct from one of our three store locations in Manchester, VT, Rutland, VT and Londonderry, VT. To order by phone please call our Manchester,VT location at 802-362-1000.

When can I place my order?

Our online Butcher Shop is always "open". You can place an order at any time. Telephone orders must be placed during business hours. Mon -Thurs 10-5, Fri - Sat 10-6, Sun 11-4. 

Can I order by mail?

We accept orders either online or by phone. We are not a mail order company and we do not accept orders by mail at this time. 

How far in advance do I need to place my order?

 We do our best to process and ship orders by the next business day. We ship Monday - Thursday.  In some occasions orders may take longer depending on current inventory. If orders will take more than two days to compile we will contact you. All of our packages are designed to stay cool for 48 hours during shipping. Our meats are all vacuum sealed and will last 5-7 days in your refrigerator if left in the original packaging. 

Where do I find my tracking information?

Once your order is assembled and ready to ship, we send you an automatically generated email via FEDEX which includes your tracking information. To track the progress of your package visit fedex.com

What are your shipping methods?

All our meats are shipped either by Fedex Overnight, Fedex 2day, or Fedex Home Delivery if you're within a 1-2 day delivery zone. 

How will my order be packed?

Our meat is shipped fresh, never frozen, in vacuum sealed packaging. Perishable items will be shipped in Styrofoam coolers with frozen gel packs. Our packages are designed to withstand 48 hours in non-refrigerated shipping. 

What days do you deliver?

We deliver Tuesday - Saturday.